Delivery and returns

We aim to despatch your order within 48 hours excluding Saturday and Sunday.

Recycled materials are used wherever possible but as and when necessary the most suitable packaging is employed to ensure your order arrives in the same condition as when it left our studio.

Our standard delivery charge is £1.50. Where special packaging, such as a cardboard tube, is necessary a surcharge is applied at checkout. Where a surcharge is levied the amount appears under the product list price. Items will be despatched by Royal Mail 2nd Class service and should take 2-3 days from despatch, however this is not a guaranteed service so some deliveries may take longer.

If for any reason you are not satisfied with your purchase from Ross Letterpress you may return it within 30-days of the date of purchase for a replacement or full refund. Returned items must be contained in their original packaging and the product should be unused and undamaged. Failure to meet any of the above conditions will absolve us from offering you a refund or replacement. The cost of return will be borne by the returnee.

If your order arrives damaged please let us know within 48 hours.

Any items of a bespoke nature are non-returnable.

We do not ship goods beyond the United Kingdom.